Your Home’s Warranty

Congratulations on the purchase of your new Tidal Home. A home, like any major investment, needs ongoing attention and care. Your wise decision to purchase a home backed by the 2-10 Home Buyers Warranty Program means you can have confidence in the workmanship, systems, and structural aspects of your new home.

2-10 Home Buyers Warranty
(1 Year on Workmanship, 2 Years on Systems, and 10 Years on Structural)

The builder's warranty obligations are clearly defined in writing and backed by the warranty insurer arranged by 2-10 Home Buyers Warranty. Your home will be enrolled in the program at the date of closing. You will receive a Certificate of Warranty with your builder's name on it in the mail. The builder provides the warranty and 2-10 HBW arranges the insurance backing for the builder's warranty.

• Basic Guidelines to Protect & Maintain Your Tidal Home
  There are some basic guidelines you must follow to protect and maintain your home and its warranty. Find out what those basic guidelines include by following this link to the 2-10 Homeowners Maintenance Guidelines

• How to Contact 2-10 Home Buyers Warranty
  The 2-10 Customer Service Team provides homeowners with information about warranties and coverage plus facilitates resolution of warranty issues, disputes, and complaints
  
  For newly constructed homes, please call 1.720.747.6000
  
  For pre-owned homes, please call 1.800.775.4736

• Request Service
  To initiate a service request with Tidal Homes, fill out our online form and submit. A member of our Customer Care Team will contact you as soon as possible. Click here for Tidal Homes Service Request.

If this is an emergency, call 912-313-8158.